Terms and Conditions – The Riviera Concierge

TERMS

AND CONDITIONS

Last updated December 29, 2024

Agreement to Our Legal Terms

Welcome to The Riviera Concierge Ltd. (“Company,” “we,” “us,” or “our”).

We operate the website therivieraconcierge.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at info@therivieraconcierge.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and The Riviera Concierge Ltd., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the “Last Updated” date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

1. Our Services

We provide a comprehensive range of luxury services, including but not limited to:

Property Management: Full-service property management solutions, including routine maintenance, sales support, and bespoke care for your real estate investments.
Construction and Renovation: Tailored construction and renovation projects executed by experienced professionals with a commitment to quality and precision.
Yacht Brokering and Services: Assistance with buying, selling, and managing yachts, including technical maintenance and bespoke charter services.
Concierge Services: Personalised luxury concierge offerings, granting access to exclusive experiences, reservations, and tailored lifestyle solutions.
Lifestyle Management: Comprehensive lifestyle services designed to meet the highest standards of convenience and luxury.

Our services primarily cover the Italian Riviera, from Latte to Imperia, but are not limited to this region. Specific service details can be found on our website or discussed during consultation.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics provided through the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) in England, Wales, and globally.

The Content and Marks are provided in or through the Services “AS IS” for your personal, non-commercial use only.

Your Use of Our Services

Subject to your compliance with these Legal Terms, including the “Prohibited Activities” section below, we grant you a non-exclusive, non-transferable, revocable licence to:

Access the Services; and
Download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to info@therivieraconcierge.com. If permission is granted, you must identify us as the owners or licensors of the Content and Marks and ensure that any copyright or proprietary notices appear or are visible on posting, reproducing, or displaying our Content.

Submissions and Contributions

Please review this section and the “Prohibited Activities” section carefully before using our Services to understand the rights you grant us and your obligations when submitting content.

Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose without acknowledgment or compensation to you.

Contributions

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, or other features where you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services (“Contributions”). Contributions may include, but are not limited to, text, writings, video, audio, photographs, music, graphics, comments, reviews, ratings, suggestions, or other materials.

When you post Contributions, you grant us an unrestricted, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use, copy, reproduce, distribute, sell, publish, broadcast, reformat, excerpt, or otherwise exploit your Contributions for any purpose, in any media formats and through any media channels.

You warrant that your Contributions do not infringe any intellectual property rights, contain confidential information, or violate any applicable laws. You are solely responsible for your Contributions and agree to indemnify us for any losses caused by your breach of these terms.

We reserve the right to remove or edit any Contributions at our discretion if deemed inappropriate or in breach of these Legal Terms.

Copyright Infringement

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon your copyright, please contact us immediately with sufficient information to investigate and address the matter.

3. User Representations

By using the Services, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete.
You will maintain the accuracy of such information and promptly update it as necessary.
You have the legal capacity and agree to comply with these Legal Terms.
You are not a minor in the jurisdiction in which you reside.
You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise.
You will not use the Services for any illegal or unauthorised purpose.
Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

As part of the functionality of the Services, you may link your account with third-party service provider accounts (“Third-Party Accounts”). By linking your account, you authorise us to access your Third-Party Account information as permitted by the applicable terms governing those accounts. This may include information such as your profile name, picture, and other details stored within the Third-Party Account (“Social Network Content”).

By linking your Third-Party Account, you represent and warrant that:

You are authorised to disclose your Third-Party Account login information and grant us access without breaching any agreement with the Third-Party Account provider.
Granting us access does not impose any obligation on us to pay fees or comply with any usage limitations.

We may use and store Social Network Content to enhance your experience on the Services, including personalisation and enabling certain features. Depending on your privacy settings, Social Network Content may also be visible to other users of our Services. You can disable the connection between your account and any Third-Party Account at any time via your account settings or by contacting us.

If a Third-Party Account becomes unavailable, or if the provider terminates our access, Social Network Content linked to that account may no longer be accessible through the Services. Please note that your relationship with any third-party providers is governed solely by your agreement with them. We are not responsible for the accuracy, legality, or content of Social Network Content or the practices of these third-party providers.

If you wish to unlink your account or have questions about your connected Third-Party Accounts, please contact us at info@therivieraconcierge.com. Upon unlinking, we will attempt to delete all associated data stored on our servers, except for your username and profile picture, which may remain linked to your account for identification purposes.

5. Bookings and Payments

Bookings: All bookings are subject to availability and confirmation. A service agreement will be provided upon confirmation.
Pricing: Service fees are determined based on individual requirements and will be confirmed during consultation. All prices are subject to change until a service agreement is finalised.
Payments: Payment terms, including deadlines and accepted payment methods, will be outlined in your invoice or service agreement. Late payments may incur additional charges as outlined in the agreement.

6. Cancellations and Refunds

Cancellations: Cancellation requests must be communicated in writing as early as possible. Fees may apply depending on the timing of the cancellation and the terms of the specific service agreement.
Refunds: Refund eligibility is determined by the nature of the service and the terms outlined in the service agreement. Refunds are not available for services already rendered.
Force Majeure: We are not liable for cancellations, delays, or modifications caused by circumstances beyond our reasonable control, such as natural disasters, strikes, or government regulations.

7. Limitation of Liability

While we strive to deliver exceptional service, we do not guarantee that our Services will meet all your expectations or be entirely error-free. To the fullest extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or goodwill.

Our liability for any claim arising out of or relating to these Terms and Conditions will not exceed the total amount paid for the Services in question.

8. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy, which details how we collect, process, and protect your information. By using our Services, you consent to the terms outlined in our Privacy Policy, available on our website.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved under the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of the Services constitutes acceptance of the updated terms.

For any questions or concerns, please contact us at: